We offer a return and refund policy to help make your shopping experience as smooth and worry-free as possible.
Return Policy
We want you to be completely satisfied with your purchase from Viodoho. If for any reason you are not happy with your order, we accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags and packaging intact.
To initiate a return, please contact our customer service team at [email protected]. We will provide you with a return shipping label and instructions on how to return your item. Once we receive your return, we will inspect it and issue a refund to your original form of payment.
Refund Policy
If you are eligible for a refund, we will process your refund within 5-9 business days of receiving your returned item. Refunds will be issued to your original form of payment.
Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card company. If you have any questions or concerns about your refund, please feel free to contact us at [email protected].
Exchange Policy
If you would like to exchange your item for a different size, color, or style, please contact our customer service team at [email protected]. We will provide you with instructions on how to exchange your item. You will be responsible for shipping the item back to us, and we will cover the shipping costs for the replacement item.
Once we receive your returned product, we will process your exchange within 5-9 business days. We will ship the new product to you, and you will receive a new tracking number.
Defective Or Damaged Products
If your item is defective or damaged, please contact our customer service team at [email protected] as soon as possible. We will work with you to resolve the issue, whether that means sending you a replacement item or issuing a refund. Please provide photos of the defective or damaged item, as well as your order number and contact information.
If you have any questions or concerns about our return and refund policy, please contact us at [email protected]. We are always here to help you.